Seeing the Big Picture: Developing Business Acumen for Organisational Awareness

“We have three innate psychological needs—competence, autonomy, and relatedness. When those needs are satisfied, we’re motivated, productive, and happy.”

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These are the words of Daniel H. Pink in his insightful book, ‘Drive: The Surprising Truth About What Motivates Us’. Fascinating,don’t you think, that we can overlook something as obvious as the core needs for people to feel like they do their jobs well, that they have some degree of control, and that they have a sense of connection, or ‘relatedness’ to their work and their organisation. It’s hard to feel deeply connected to your work, or your workplace, when you potentially have a limited or incomplete understanding of the business roadmap. As EAs and PAs we often develop exceptional knowledge and insights into the functioning of our own roles, those that we support, and the key stakeholders with whom we interact, but there’s a bigger context. Sometimes it’s that bigger context where a deeper understanding and broader awareness could make a profound difference to the way we shape our perspectives, make decisions, add value, establish our profile and generally interact with other people in a professional capacity. So how do you build your ‘business acumen’ and cultivate a higher level of organisational awareness in your role as an EA or PA? In reality, it’s about becoming better informed, and staying current in terms of how your organisation operates, competes, sustains itself, grows, and contributes to its customers, industries and communities.

In practical terms, there many ways to achieve this, but here are five simple things that you can do to cultivate your business intelligence and stay connected and purposeful in your work:

#1 Dedicate time to having conversations with experts within your business Experts love to share their expertise, so create opportunities to learn what you can from them about their role, their teams and their goals. Once you have a basic understanding of their roles and how their part of the operation works, you’ll be better placed to continue these conversations on a regular basis, and constantly learning more about how each part of the organisation can help make other parts more successful.

#2 Tap into information about your industry For each and every industry there is a plethora of information that is easily accessible via industry organisations, publications, current affairs and professional networks. Make this material your reading “fodder” and us it as the basis for learning more about your own organisation and how it works within the industry.

#3 Explore general management concepts and topics You may not have the word manager in your title, but even if you don’t, it doesn’t mean you don’t need to be a good manager! The vast subject of management applies to anyone who drives or contributes to organisational goals, and there are some foundation management concepts (like ‘efficiency’ and ‘effectiveness’ or ‘cause and effect’ for example) that can help everyone to be more personally effective. Whenever you enhance the way in which you deliver results in your role, your team, your organisation and your customers all benefit – it’s like the “butterfly effect”!

#4 Think of yourself and your role in terms of how you serve customers Even if you think you don’t have any direct connection to customers, you will be amazed to “map” how your efforts indirectly contribute to the success of your team, your department, the business, and ultimately the people that your business or organisation serves. In everything you do, you will be able to find a connection back to the customer and the overall prosperity of your business or the community it serves – you really just have to think about it.

#5 Become a ‘Maven’ A maven (a.k.a. mavin) is a trusted expert in a particular field, who seeks to pass knowledge on to others. The word maven comes from Hebrew, meaning “one who understands”, based on an accumulation of knowledge. This concept isn’t about being the gatekeeper or holding knowledge because knowledge is power, but it’s more about being well-connected, wellinformed and being known for having a deep understanding of how things work and how things can be achieved. Being a maven is also about being one of the first to pick up on new trends or information (an ‘early adopter’), and being influential because you can help others to grasp new trends or insights. Developing your business acumen and organisational awareness is as important as learning about the latest tools and best practices in your role. Overlooking this vital dimension of your professional repertoire can be a self-limiting move. The solution? Stay conscious of, and focused on, your mastery, self-drive and connectedness, and you will become an even more valuable asset to your team, your business, your customers and potentially your profession.

Pamela is facilitating The Strategic EA: Business Acumen for Senior EA/PAs for Bright*Star Training

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Written by Pamela Cronin

NEW Speakers for Web 201318Pamela Cronin has more than 15 years’ experience working with organisations across the public and private sectors.  Her training combines rich, contemporary theory and stimulating activity, providing practical tips and advice.  Pamela draws on her expertise in the areas of people management, business strategy, communication and team development to deliver challenging learning in a personable way. She is an accredited Team Management Index (TMI) Facilitator, and is the author of the Brooker’s New Zealand ‘Guide to Training and Development’.

Is your body telling tales on you?

We all know that ‘gut feeling’ when we meet someone for the first time – it tells us whether this is our kind of person or not…although we don’t always know why.

Our body language gives out messages that we may not be aware of – sometimes betraying us and the messages that we actually want to be send out. d

Imagine you are a hedgehog…what do you do when you feel threatened or under attack? Like a hedgehog, if we feel vulnerable for any reason we will do our best to make ourselves small and often cross our arms to protect our vital organs. e

 

Being aware of the signals our body is sending on our behalf allows us to choose whether we go with it or override it and make a conscious change.

What is your body language saying…table

With Body Language you can ‘fake it til you make it’…or rather…’fake it til you become it’.  Power, authority and confidence will help you get where you want to be…

Find out more about how to use your body language to get what you want by joining us at our next Communicating with Impact training course.

Blog Written by Bright*Star Facilitator Kerry Saberton

Ian Moir, Aztech Solutions, receiving his brand new ipad from Kerry Saberton, Business Development Manager at Bright*Star Training

Kerry has been a facilitator and organisational development consultant for over 18 years. During her career in customer service, sales and management, Kerry gained a wide range of experience to draw upon. She has built and developed teams to meet core objectives in both sales and customer service and believes the key to success is harmony and communication. She has also built and run her own companies.

Women in Leadership: The double-bind of assertiveness and influence

minute‘I don’t have a traditionally female way of speaking – I’m quite assertive. If I didn’t speak the way I do, I wouldn’t have been seen as a leader. But my way of speaking may have grated on people who were not used to hearing it from a woman. It was the right way for a leader to speak, but it wasn’t the right way for a woman to speak. It goes against type.’

 

These are the words of Kim Campbell, who served as Prime Minister of Canada in 1993.

It’s a message that’s not uncommon when female leaders talk about the challenges they face in being influential in powerful roles. The dilemma boils down to a few core points:

1. Whether we like it or not, even in the 21st Century, mainstream societies all over the globe perpetuate stereotypes about how women (and men) should behave

2. We are all primed to succumb to these associations about men and women, and sometimes they happen on a such a subconscious level that we hardly recognise our own biases

3. As leaders, women need to understand these biases (I didn’t say condone them) and develop a level of awareness and a range of skills that enable them to shine and be influential.

So how do we do that? In practical terms, there many ways to achieve this, but here are three simple concepts that you can explore to shape and cultivate your leadership influence as a woman…

#1 Understand the dynamics of male and female communication

That’s right, we all know that there are gaps in the way we relate between the genders at times. But what are the common ones, why do they exist, and what can you do to navigate them and minimise the potential for misunderstanding?

#2 Optimise your confidence

Yes, it’s true that we women win all the prizes when it comes to being our own worst critics. To be influential, you need to be confident – and to be confident, you need to back yourself. So we need to learn how to find the right balance between confidence and modesty, assertiveness and diplomacy.

#3 Get into the Driver’s seat

Understand that more opportunities present themselves to people who are open to them and seek them out. As women leaders we need to know how to set ourselves up to thrive, how to ensure our lives are richer for the experience, and how to make sure we take other women along with us.

Investing in our potential as leaders is the kind of investment that pays off – not just for us, but for all of the people around us. Too many women leave their leadership careers to chance, and never take the time to examine their abilities as a leader, how they influence others and what their potential could be. Don’t let that be you.

Written by Pamela Cronin

Pamela Cronin facilitates Bright*Star’s Leadership Development for Women.  

NEW Speakers for Web 201318Pamela Cronin has more than 15 years’ experience working with organisations across the public and private sectors.  Her training combines rich, contemporary theory and stimulating activity, providing practical tips and advice.  Pamela draws on her expertise in the areas of people management, business strategy, communication and team development to deliver challenging learning in a personable way. She is an accredited Team Management Index (TMI) Facilitator, and is the author of the Brooker’s New Zealand ‘Guide to Training and Development’.

Celebrating Admin Day: Inspiration Galore!

April 20th was Administrative Day and New Zealand witnessed the coming together of some of the country’s finest and brightest admin professionals. The Association of Administrative Professionals of New Zealand (AAPNZ) hosted simultaenous celebrations across the country to celebrate the amazing skills administrative staff bring to all businesses and organisations

 

As one of the longest supporting partners of AAPNZ, Bright*Star Training decided to add some more Shine to the AP day celebrations. At the AP day event in Auckland and Wellington, we decided to recognise an inspirational admin professional for their contribution to the field and reward them with a Bright*Star training voucher so they can take the next step in their Careers.

image1Congrats to Simone Bantjies and Rebecca Sykes on winning our Admin Day lucky draw. Shine on Ladies! A big shout out to our friends in Hamilton, we heard the event was stellar!

At the Auckland event, Lone Tapp from Bright*Star Training who is returning as judge for this  year’s AAPNZ Administrative Professional Award shared her tips with some AP professionals on what it took to be a standout administrative professional.

If you are considering entering or nominating someone you know for the 2016 event, do read on Lone’s previous blog for her tips.

We are proud here at Bright*Star Training to hold a long standing commitment to the EA, PA and administration community. Each year, we offer a comprehensive and vibrant calendar of specialised EA/PA training courses. Please browse the many courses here or contact us to discuss how we can create a bespoke training programme for your organisation.

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